FAQs

Order & Delivery

It typically takes 6-12 working days after you place your order. Please note that delivery times may vary slightly based on your location.

Yes, we’re happy to combine multiple items in one shipment to help you save on postage.

Yes, once your order is shipped, we will provide you with a tracking number via email so you can monitor its progress.

Product & Customization

Use a measuring tape to wrap tightly around your wrist, then note the size in centimetres (CM).

For a snug fit, stick to the exact size you’ve measured.

For a loose fit, add +0.5cm to your measurement.

Yes, we do! You can choose your preferred crystals and sizes, and we’ll create a one-of-a-kind bracelet for you. Please contact us for more details.

Absolutely. All of our crystals are sourced from trusted suppliers who prioritize sustainability and environmental responsibility.

We offer a wide variety of crystals, including amethyst, rose quartz, citrine, and many more. Each crystal is carefully selected for its quality and energy properties.

Care & Usage

To keep your bracelet in top condition:

Gently clean it with a soft cloth to maintain its shine.

Avoid exposing it to harsh chemicals, water, or prolonged direct sunlight.

Yes, our bracelets are designed for daily wear. However, we recommend removing them before sleeping, swimming, or engaging in activities that might damage the crystals.

To recharge the energy of your crystals, you can place them under moonlight, sunlight (for short periods), or on a piece of selenite or quartz.

After-Sales Support

If you encounter any issues with your product, please contact us via our official email with photos or videos for verification.
Note: Natural inclusions and cracks are not considered defects, as crystals are created by Mother Nature and naturally have imperfections.

Yes, we accept returns or exchanges within 14 days of receiving your order, provided the bracelet is in its original condition. Please contact us via our official email for assistance.

Other Services

Yes! We provide beautiful gift-wrapping services. Simply select this option during checkout, and we’ll ensure your bracelet is perfectly packaged for gifting.

Yes, we offer discounts for bulk orders. Please contact us directly for more information on pricing and details.