At Sunlover Crystal, we respect and value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information:

• Personal Identification Information: Name, email address, phone number, shipping and billing address.
• Payment Information: Credit/debit card details or other payment information (processed securely through third-party payment gateways).
• Order Details: Items purchased, purchase date, and order status.
• Technical Data: IP address, browser type, device information, and browsing behavior on our site.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Process Orders: Ensuring your orders are fulfilled, payments are processed, and items are shipped to the correct address.
• To Improve Our Services: Analyzing user behavior to enhance your shopping experience.
• For Communication: Sending order confirmations, shipping updates, and responding to your inquiries.
• Marketing: Providing updates, promotions, and product recommendations, only if you have opted to receive them.
• Legal Compliance: Meeting legal and regulatory requirements.

3. Sharing Your Information

We do not sell or share your personal information with third parties, except in the following circumstances:

• Service Providers: We may share your information with trusted partners (e.g., shipping companies, payment processors) to complete your purchase.
• Legal Obligations: If required by law, court orders, or to protect our legal rights.

4. Data Protection

We take your privacy seriously and implement appropriate security measures to protect your personal information from unauthorized access, loss, or misuse. These measures include:

• Encryption of sensitive data during transmission.
• Secure payment processing through trusted third-party gateways.
• Regular updates and monitoring of our website’s security.

5. Cookies

We use cookies to enhance your browsing experience and analyze website traffic. Cookies help us:

• Remember your preferences and shopping cart contents.
• Understand how users interact with our site to improve its functionality.

You can manage or disable cookies in your browser settings. However, disabling cookies may affect certain website features.

6. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications by clicking “Unsubscribe” in our emails.
• Request details about how your data is used and shared.

To exercise these rights, please contact us at support@sunlovercrystal.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies before providing personal information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. Your continued use of our website indicates acceptance of the revised policy.

9. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

• Email: support@sunlovercrystal.com

Effective Date:2025/01/01